How a Marketing Team Can Responsibly Enhance Competitive Advantage Through Sustainability

Episode 13 | 04.04.2024

How a Marketing Team Can Responsibly Enhance Competitive Advantage Through Sustainability

This week, we welcome Johannes Wassenberg, an expert in sustainability and finance. As the founder of S-Cubed Strategic Sustainability Solutions, Johannes offers innovative solutions for embedding sustainability into the fabric of business operations. His journey from the COO of Moody’s ESG Solutions Ltd, where he played a pivotal role in its exponential growth, to his accumulation of over 25 years of experience at Moody’s, provides him with a unique vantage point on the importance of sustainable practices in business.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

In a time where corporate responsibility is paramount, integrating sustainability into marketing strategies has become vital for businesses seeking to adhere to ethical standards and achieve a competitive advantage. Johannes Wassenberg, leveraging his expertise in sustainability and finance, underscores the necessity of this integration. He advocates for a strategic evolution, suggesting that businesses are increasingly recognising sustainability not merely as a compliance requirement but as a key differentiator in the marketplace. Johannes emphasises,

“Sustainability, in the end, is about internalising negative externalities…either cost that companies have imposed on other stakeholders and didn’t have to pay for themselves.”

This viewpoint shifts the perception of sustainability from an operational cost to a strategic investment that aligns with consumer expectations and mitigates long-term risks, highlighting its significance in driving marketing innovation and business strategy.

Meeting the New Consumer Expectations

Modern consumers are more informed and demand higher standards of responsibility from corporations. They expect transparency and authenticity in how companies approach their impact on society and the environment. Johannes points out the critical role of honest marketing in bridging these expectations. He suggests that genuine sustainability efforts can deepen consumer connections, boosting brand loyalty and driving success.

“Sustainability is not just the right thing to do but the smart thing to do economically,”

he remarks, indicating that authentic sustainability commitments are essential for long-term business viability and competitive advantage.

Marketing in the Sustainability Era

The conversation with Johannes brings to light the transformative impact of sustainability on marketing. For companies, this evolution means crafting narratives that showcase their sustainable practices and resonate with the values of their audience. He insists on the necessity of being transparent about sustainability efforts, which he views as essential for future marketing strategies. This approach suggests that effective marketing lies in stories that seamlessly integrate a product’s benefits with the companyโ€™s broader social and environmental impacts.

Overcoming Challenges with Authenticity

While integrating sustainability into marketing offers numerous opportunities, it also presents challenges, notably skepticism around greenwashing. Johannes advises companies to ensure their marketing messages are aligned with actual sustainability performance, which can build trust and credibility in a market wary of empty claims.

Practices for Genuine Sustainability Marketing

Johannes’s discussion culminates in practical strategies for businesses to authentically integrate sustainability into their marketing efforts. He emphasises the importance of making sustainability an intrinsic part of the companyโ€™s identity. Reflecting on his experience, particularly in scaling sustainability initiatives, he highlights consistency, dedication, and engaging stakeholders in meaningful dialogue as key to bringing sustainability narratives to life.

The Road Ahead

Johannes’s insights provide a blueprint for businesses aiming to lead with sustainability. By embedding it at the heart of marketing strategies, companies can achieve commercial success while contributing to a more sustainable future.

“Embracing sustainability is a logical step not just for the present but for securing a thriving future,”

Wassenberg concludes, offering a vision for businesses at the crossroads of sustainability and success.

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Using AI in Marketing: Insights from the Wonka Experience

Episode 12 | 28.03.2024

Using AI in Marketing: Insights from the Wonka Experience

This week, we’re delighted to welcome Nรบria Antoja, a seasoned marketer with over two decades of experience with leading FMCG companies like Mondelฤ“z and Reckitt. Nรบria discusses the fusion of ethics and artificial intelligence in marketing, reflecting on her roles as Senior Marketing Director and the impactful campaigns she’s led. With a rich background spanning sales and marketing across food/confectionery, healthcare, and personal care/beauty industries, she brings a unique perspective on navigating the challenges and opportunities AI presents in the marketing sector.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

In the rapidly evolving world of digital marketing, the application of Artificial Intelligence (AI) offers unprecedented opportunities for innovation and personalisation. Yet, it also brings forth a slew of ethical dilemmas that businesses must navigate with care. Nรบria Antoja, whose career has spanned two decades with industry giants like Reckitt, shared her invaluable insights on this delicate balance in a thought-provoking discussion on “The Responsible Edge” podcast.

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AIโ€™s Role in Modern Marketing

Nรบria, with her vast experience across various sectors, including FMCG and healthcare, underlines the transformative potential of AI in marketing.

“AI, in general, can be effectively utilised for repetitive tasks and those requiring extensive amounts of time-consuming data.”

she points out, highlighting AI’s efficiency and depth in processing consumer data. However, she cautions against blind reliance on technology, emphasising the need for marketers to remain vigilant and ethically grounded in their use of AI tools.

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A Case Study: The Willy Wonka Campaign

Nรบria examines the Glasgow Willy Wonka experience, which was highlighted in a Birmingham University article, to discuss AI’s ethical implications in marketing. Promising a captivating adventure through AI-generated visuals, the campaign dramatically underdelivered, leaving families in a sparsely decorated warehouse instead of the promised chocolate fantasy. This incident underlines the gap between AI-generated expectations and reality, stressing the ethical obligation of truth in advertising.

Nรบriaย points out the necessity of using AI as a tool ethically, emphasising,

“AI needs to be a tool used in the right way.”

This example serves as a cautionary highlight of the need for marketers to ensure that their AI-generated promotions accurately reflect the real-world experience, maintaining consumer trust. The discussion around the Willy Wonka debacle, as detailed in the Birmingham University article, accentuates the broader conversation on the responsible use of AI in marketing to prevent consumer disillusionment.

The Ethical Framework

Nรบria envisions a future where AI enriches the marketing landscape without compromising ethical standards. She believes in innovation within boundaries, where technological advancements in marketing are guided by a strong ethical compass.

“Constraints drive innovation,”

she notes, suggesting that operating within ethical guidelines encourages creativity and fosters trust between brands and their audiences.

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Cultivating Authentic Consumer Connections

Looking ahead, Nรบria is optimistic about the role of AI in facilitating deeper, more meaningful connections between brands and consumers. She anticipates advancements in data analytics and AI will enable marketers to tailor their strategies more responsively and responsibly to individual needs.

“The future of marketing lies in using technology to enhance our ethical approach,”

she asserts, highlighting the dual goals of effective engagement and unwavering ethical commitment.

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Maintaining Consumer Trust

The dialogue with Nรบria brings to light the critical role of trust in the dynamic between marketers and consumers in the age of AI. She argues for a balanced approach where technology serves as an extension of a brand’s ethical values, ensuring marketing practices not only captivate but also respect the audience. This balance is crucial for fostering long-term relationships in an increasingly digitalised market landscape.

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Forging Ahead with Ethical AI Practices

Nรบria’s insights from the podcast encapsulate the nuanced challenges and opportunities presented by AI in marketing. Her emphasis on ethical integrity, alongside technological innovation, offers a comprehensive blueprint for brands aiming to navigate the complexities of digital marketing. As businesses continue to explore the vast potential of AI, Antoja’s reflections serve as a timely reminder of the importance of grounding these explorations in ethical considerations, ensuring that progress in AI does not come at the cost of consumer trust and ethical standards.

This in-depth exploration, inspired by Nรบria Antoja’s conversation, underscores the importance of marrying AIโ€™s innovative potential with steadfast ethical principles in marketing. Her perspective sheds light on the path forward for marketers aiming to leverage AI in ways that are both groundbreaking and grounded in an ethical framework, ensuring that the future of marketing is not only technologically advanced but also inherently trustworthy and responsible.

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The Daunting Yet Fruitful Challenge of Supply Chain Transparency

Episode 11 | 21.03.2024

The Daunting Yet Fruitful Challenge of Supply Chain Transparency

This week we’re joined by Joanna Auburn, co-founder and CPO at Trace, who brings insight into enhancing sustainability within business operations. With a deep dive into supply chain transparency, Joanna shares her journey from engineer to spearheading product development aimed at reducing carbon footprints. Discover how Trace aids businesses in understanding and minimising their environmental impact, as Joanna highlights the significance of robust transparency and collective action in paving the way for a genuinely sustainable future.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

In today’s increasingly eco-conscious market, the demand for transparency in supply chains has escalated beyond a mere regulatory requirement. It has become a pivotal element in building trust with consumers, employees, and stakeholders. Joanna explains,

“Supply chain transparency is about building trust.”

This insight underlines the broader implications of transparency, not just in achieving compliance but in laying the foundation for brand credibility and loyalty.

Transparency is more than a buzzword; it represents a commitment to ethical practices and a sustainable future. It involves an open dialogue about the origins, manufacturing processes, and environmental impacts of products, offering consumers the information they need to make informed choices. For businesses, this transparency is not just about avoiding negative scrutiny but about actively contributing to a more sustainable and responsible industry.

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The Power of Data

The role of digital platforms like Trace in simplifying the complexities of carbon footprint management is transformative. Joanna emphasises the platform’s utility with

“Trace makes it easier to measure emissions and understand them,”

pointing towards a technologically-driven future in environmental strategy. This forward-looking perspective suggests a significant shift towards informed, data-driven approaches in sustainability efforts, where digital analytics and tools play a central role in both formulating and communicating environmental strategies.

The integration of technology in sustainability efforts represents a critical evolution in how businesses approach environmental responsibility. It signifies a move from broad, often vague, commitments to specific, measurable actions that can be tracked, improved upon, and communicated transparently. This digital transformation not only enables businesses to better manage their environmental impact but also empowers consumers and stakeholders with the knowledge to hold them accountable.

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Overcoming Challenges with Transparency

Achieving comprehensive supply chain transparency is fraught with hurdles, from logistical complexities to the need for industry-wide standards. Joanna’s own experiences highlight these challenges, “Ensuring sustainability…was daunting,” she shares, shedding light on the practical difficulties businesses face in this endeavor. This honest reflection underscores the need for accessible, user-friendly tools and resources that can assist businesses in navigating the path towards sustainability.

The journey towards full transparency is both a technical and cultural challenge. It requires not just the right tools but also a shift in mindset among businesses, suppliers, and consumers towards valuing and prioritising sustainability. Overcoming these challenges demands collaboration across industries and sectors, a commitment to continuous improvement, and a willingness to innovate.

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Engaging Employees in the Sustainability Journey

Joanna’s insights on employee engagement in sustainability initiatives reveal a critical aspect of successful environmental strategies.

“Sustainability can’t just be dictated; it’s a collective effort,”

Joanna notes, advocating for a model of sustainability that is inclusive and participatory. This approach not only fosters a culture of sustainability within organisations but also leverages the collective creativity and commitment of the workforce towards making tangible impacts.

Employee engagement in sustainability goes beyond mere participation in initiatives. It involves educating and empowering employees to contribute their ideas, challenge existing practices, and advocate for sustainable solutions. This level of involvement can transform sustainability from a corporate objective into a shared mission, driving more significant and meaningful change.

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A Sustainable Future

The article concludes on a note of optimism, inspired by Joanna’s vision for the future of business sustainability. It envisions a world where supply chain transparency is not an exception but a norm, where platforms like Trace are indispensable in guiding businesses towards sustainability, and where companies view environmental responsibility as an integral part of their operations and ethical framework.

This future is not just a hopeful aspiration but a realistic objective, achievable through the collective efforts of businesses, consumers, and policymakers. It requires a commitment to transparency, innovation, and collaboration, with a focus on long-term sustainability over short-term gains.

Joanna’s conversation offers a blend of inspiration, actionable insights, and forward-looking optimism for businesses striving to align with the evolving standards of sustainability. Her narrative serves as a compelling guide, emphasising that transparency, employee engagement, and strategic use of technology are key to navigating the path towards a transparent and sustainable future.

ย 

For a Truly Sustainable Future


๐Ÿ‘‰ Become a signatory of The Anti-Greenwash Charter, publish your Green Claims Policy, and be recognised for your commitment to responsible sustainability communications.

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Building Trust Through Evidence and Verification in Sustainable Manufacturing

Episode 10 | 14.03.2024

Building Trust Through Evidence and Verification in Sustainable Manufacturing

This week, we’re joined by Simon Corbey, Director at Theย Alliance for Sustainable Building Products (ASBP). With over two decades in the sector, Simon explores the essential role of evidence and verification in crafting sustainable building materials. Simon’s insights reveal the challenges and triumphs in the journey towards a low-carbon built environment. Dive into this enriching discussion with Simon, as he highlights the path to a sustainable future.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

In the world of product manufacturing, especially within the built environment sector, the standards for sustainability credentials are ever-evolving. Simon Corbey, Director at The Alliance for Sustainable Building Products, shares his insights into the challenges and strategies for navigating these changing standards. This article draws from Simon’s expertise to explore the significance of evidence and verification in manufacturing and provides actionable advice for manufacturers seeking to align with the shifting goalposts of sustainability.

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The importance of Truthful Marketing

One of Simon’s key insights was the importance of transparency in marketing. He highlights the potential pitfalls of overstating a product’s environmental credentials, cautioning,

“There is a real danger of overstating…because you want your product to be the best in class.”

Simon underscores the necessity of balancing enthusiasm for one’s products with the responsibility to provide truthful and verifiable information. This perspective serves as valuable guidance for manufacturers, stressing the importance of backing sustainability claims with solid evidence to ensure that marketing messages are not only engaging but also genuinely credible.

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The Role of Environmental Product Declarations (EPDs)

Simon champions Environmental Product Declarations (EPDs) as a cornerstone for validating sustainability claims. EPDs provide a comprehensive overview of a product’s environmental impact, from its carbon footprint to its lifecycle assessment.

“They are complex documents…and cover a whole range of different environmental indicators,”

Simon explains, highlighting their role in offering transparent and credible evidence for sustainability claims. For manufacturers, investing in EPDs is depicted not just as a regulatory compliance measure but as a strategic advantage in a market increasingly driven by eco-conscious consumers and stakeholders.

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Learning from Tragedy: The Grenfell Tower Inquiry

Reflecting on the Grenfell Tower tragedy, Simon underscores the dire consequences of inadequate product testing and verification. The disaster serves as a stark reminder of the paramount importance of rigorous testing and the ethical obligation of manufacturers to ensure product safety. Simon discusses the broader impact of Grenfell on industry standards and the urgent need for transparency and third-party verification to rebuild public trust.

“You can’t argue with evidence,”

Simon asserts, urging manufacturers to adopt more stringent testing protocols and share test data transparently to mitigate risks and prevent future tragedies.

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Actionable Insights for Manufacturers

Drawing from the podcast conversation, several actionable insights emerge for manufacturers aiming to navigate the shifting standards of sustainability credentials:

  1. Invest in Verifiable Evidence: Beyond mere compliance, obtaining EPDs and third-party certifications is a strategic investment. It substantiates your sustainability claims with verifiable evidence, distinguishing your products in a competitive market.
  2. Embrace Transparency: Adopt an open-book approach to your product testing and sustainability data. Sharing information not only fosters trust among consumers and stakeholders but also contributes to the collective industry effort to raise standards and accountability.
  3. Collaborate for Progress: Engage in industry-wide initiatives and collaborations focused on sustainability. Collective efforts, such as sharing large-scale fire test data, can lead to significant advancements in safety standards and eco-friendly manufacturing practices.
  4. Stay Ahead of Regulatory Changes: Keep abreast of emerging sustainability standards and regulatory requirements, both domestically and internationally. Proactive compliance positions your brand as a leader in sustainability and can open up new market opportunities.
  5. Educate Your Team: Ensure that your marketing and product development teams are well-versed in interpreting and communicating the data from EPDs and other sustainability certifications. As Simon suggests, “You are gonna be a really useful communicator” if you understand the nuances of these documents.

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Looking Ahead

The built environment sector stands at a critical juncture, with sustainability considerations becoming increasingly central to product manufacturing and marketing. Simon’s insights from the podcast provide a roadmap for manufacturers to navigate these challenges effectively. By prioritising truthful marketing, investing in credible evidence, and embracing collaborative efforts, manufacturers can not only meet the evolving standards of sustainability credentials but also lead the charge towards a more sustainable and resilient built environment.

Navigating the shifting goalposts of evidence and verification requires a multifaceted approach, underpinned by a commitment to transparency, collaboration, and continuous improvement. As the industry moves forward, these principles will be instrumental in shaping a sustainable future for product manufacturing in the built environment sector.

ย 

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Navigating the Ethical Challenges of Promoting Gambling

Episode 9 | 07.03.2024

Navigating the Ethical Challenges of Promoting Gambling

This week we talk to Karen Revel-Chion who was part of the team who delivered Allwynโ€™s successful bid to manage the UK National Lottery, she unveils the complexities of promoting gambling responsibly, emphasising the delicate balance between maximising revenue for good causes and safeguarding the public from gamblingโ€™s potential harm.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

In an industry often scrutinised for its moral implications, the balance between promoting gambling for good causes and safeguarding the public against the risks of excessive gambling is a fine line to tread. Karen Revel-Chion, a seasoned marketing expert with over two decades of experience, recently played a pivotal role in Allwynโ€™s successful bid for the UK National Lottery license.

With a career that spans various industries, Karenโ€™s foray into the lottery and gambling sector was marked by a conscientious approach to marketing.

“Itโ€™s about striking the right balance,”

Karen shares. Her strategies have always been rooted in the philosophy that marketing, especially in sensitive sectors like gambling, should be conducted with a strong ethical compass.

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Ethical Dilemmas

Karen emphasises the importance of navigating ethical dilemmas with integrity.

“Weโ€™re not just selling a product; we’re engaging with people’s hopes and dreams,”

she asserts. This perspective is crucial in understanding the nuanced approach required to market the lottery. Itโ€™s not merely about generating sales; it’s about creating a positive impact while ensuring participants are protected from potential harm.

One of the key strategies discussed by Karen involves targeted marketing to minimise the risk of promoting excessive gambling. “The advent of digital marketing tools allows us to finely target our efforts, reducing exposure to vulnerable groups,” she explains. This approach underscores the importance of using technology not only to enhance marketing efficiency but also to foster responsible gambling practices.

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Creative Constraints and Ethical Marketing

Drawing parallels between marketing in regulated industries like alcohol and the lottery, Karen highlights how regulations can foster creativity.

“Constraints drive innovation,”

she states, suggesting that limitations often push marketers to think outside the box to deliver compelling messages within ethical boundaries.

Karenโ€™s involvement in the lottery sector was also marked by a commitment to promoting the lottery as a dream and an entertainment rather than focusing on the gamble itself. “Highlighting the positive outcomes, such as the support for good causes, was central to our strategy,” she elaborates. This approach not only aligns with ethical marketing practices but also resonates with the audience on a deeper, emotional level, fostering a connection beyond the transactional.

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The Role of Regulation and Future Directions

Regulation plays a critical role in shaping the marketing landscape for lotteries. Karen speaks to the importance of adhering to regulatory guidelines while pushing the envelope to engage audiences in meaningful ways.

“Regulation should be a guide, not a barrier,”

Karen notes, advocating for a balanced approach that respects legal frameworks while pursuing innovative marketing strategies.

Looking forward, Karen envisions a continued evolution of ethical marketing practices in the gambling sector. She anticipates increased use of data analytics and AI to further refine targeted marketing, ensuring that lottery promotions reach the right audiences in a responsible and effective manner. “The future of lottery marketing lies in harnessing technology to enhance our ethical approach,” she predicts.

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A Pillar of Success

Karenโ€™s insights from the podcast offer a blueprint for navigating the ethical challenges of promoting gambling through lotteries. Her emphasis on targeted, responsible marketing, coupled with a commitment to the positive aspects of lottery participation, highlights the potential for the gambling sector to contribute to societal benefits while minimising harm.

As the marketing landscape continues to evolve, Karenโ€™s strategies and philosophies provide a foundation for ethical marketing that balances commercial objectives with social responsibility. Her work with the National Lottery is a testament to the power of marketing that is both creative and conscientious, offering valuable lessons for marketers in all sectors facing ethical dilemmas.

ย 

For a Truly Sustainable Future


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The Importance of Understanding the Environmental Impact of Marketing

Episode 8 | 29.02.2024

The Importance of Understanding the Environmental Impact of Marketing

This week’s episode features Michelle Mayther, sharing her journey from witnessing the environmental toll of conventional marketing to founding The Green Marketing Academy, emphasising the critical role of education in promoting sustainable practices within the industry. The conversation explores practical strategies for reducing marketing’s environmental impact and the importance of authentic communication about a brand’s green initiatives.

Listen to the full podcast episode on YouTube, Spotify, and Apple Podcasts.

With a passion ignited by witnessing the tangible waste generated by marketing, Michelle Mayther, a Fractional CMO and the Founder of The Green Marketing Academy, took on a task to transform the industry through education and sustainable practices.

“Every marketing decision has an environmental consequence,”

Michelle noted, reflecting on her early career realisation that marketing efforts could lead to significant waste. This awareness led her to pledge a part of her business to educating others on sustainable marketing methods, a commitment that birthed the Green Marketing Academy.

The Catalyst for Change

The deciding moment for Michelle came during a trade show she was responsible for, where the excitement of seeing her designed materials being picked up by attendees quickly turned to despair as she witnessed the disposal of these materials, en masse, at the end of the day.

“I never thought about how much waste just marketing itself can produce,”

she noted. This experience was not only a wake-up call but also a call to action for Michelle, highlighting the urgent need for a shift towards more responsible marketing practices that minimise environmental impact.

Educating for a Sustainable Future

At the core of Michelle’s mission is the Green Marketing Academy, an educational platform dedicated to teaching marketing professionals how to adopt more sustainable, ethical, and inclusive marketing practices. Through this initiative, Michelle emphasises the importance of understanding the broader implications of marketing activities on the environment, urging marketers to consider the lifecycle of their promotional materials and the digital carbon footprint of their campaigns.

Practical Steps Towards Sustainability

One of the most actionable insights from the podcast was the discussion on practical strategies for reducing the environmental impact of marketing efforts. Michelle advocated for a transition towards digital marketing platforms, mindful consumption of resources, and the creative reuse and recycling of marketing materials. She also highlighted the significance of authenticity in communicating a brand’s sustainability efforts, stating,

“Consumers value honesty and are more likely to support brands that are transparent about their sustainability efforts.”

A Call to Action

Michelle’s conversation serves as a reminder of the role marketers play in shaping a sustainable future. By prioritising education and adopting sustainable practices, marketers can lead by example, demonstrating that it is possible to achieve business objectives while also caring for the planet.

“Let’s make marketing a force for good,” Michelle championed, inspiring a new generation of marketers to embrace sustainability as a fundamental aspect of their work. Her message is clear: understanding and mitigating the environmental impact of marketing is not just an ethical choice but a necessary step towards a more sustainable and equitable future.

 

ย 

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