Aisling’s journey from the beauty industry to sustainability consultancy provides a unique perspective on the evolution of greenwashing. “I spent years working in the beauty industry… where greenwashing was rife,” Aisling recalls. This firsthand experience underscored the necessity of genuine sustainability practices, as she transitioned from traditional PR roles to becoming a vocal advocate for ethical business.

Greenwashing, a term that only entered the dictionary in 2019, refers to the practice of conveying a false impression or providing misleading information about how a company’s products are more environmentally sound. Aisling’s narrative sheds light on how greenwashing can often be a subtle and insidious challenge. For instance, she describes how beauty brands would claim, “this product hasn’t been tested on animals,” while neglecting to mention that the individual ingredients had been.

The Role of PR in Ethical Business

The conversation explores the critical role of PR in shaping and maintaining a company’s ethical stance. Aisling highlights the dual-edged nature of PR: while it can be used to mask unethical practices, it also has the power to foster transparency and trust.

“Brands don’t have anywhere to hide,”

Aisling asserts, emphasising the accountability that modern communication channels impose on companies.

Transparency is paramount. As Aisling notes, “It’s around being transparent… you have to walk this middle line. You need to have a leadership position.” This involves not only avoiding deceptive practices but actively engaging with stakeholders to build a credible narrative around sustainability.

Stakeholder Engagement and ESG

A significant portion of the discussion is dedicated to the importance of stakeholder engagement in developing effective ESG (Environmental, Social, and Governance) strategies. Aisling explains,

“It’s about mapping out who your stakeholders in your business… and how are they engaged in your business.”

This approach ensures that all voices are heard and that the company’s actions align with its ethical commitments.

Engaging stakeholders is not merely about communication; it’s about genuine interaction and feedback. Aisling elaborates, “If you listen to your customers and hear what they have to say… hearing from your customers firsthand is really key in taking it on board.” This interaction helps companies not only to identify areas of improvement but also to educate their audience about the complexities of sustainability

Addressing the Challenges of Greenwashing

One of the most compelling parts of the episode is the discussion on the practical challenges and risks associated with greenwashing. Aisling acknowledges that while some companies engage in greenwashing with malicious intent, others do so inadvertently.

“Some businesses are really trying to do the right thing and accidentally greenwash,”

she points out. This highlights the importance of continuous education and vigilance in ethical business practices.

Aisling emphasises the need for businesses to stay informed and adaptable. “Sustainability is like tech, it’s constantly moving… what you were doing yesterday is not good enough tomorrow,” she states. This dynamic nature of sustainability requires businesses to be proactive and forward-thinking.

The Future of Ethical Business

Looking ahead, Aisling is optimistic about the potential for businesses to evolve and embrace ethical practices. She highlights the role of frameworks like B Corp, which require companies to commit legally to balancing profit with purpose. “That’s why I’m such a fan of B Corp… it’s about moving your business from a shareholder model to a stakeholder model,” Aisling explains.

This shift is not just about compliance but about fundamentally rethinking the purpose of business. Aisling shares her belief that money can be a force for good: “We need to figure out how we all make money and participate in this economy and do good with it instead of bad.”

Personal Reflections and Advice

The episode concludes with Aisling sharing personal reflections and advice for aspiring professionals. She encourages listeners to trust their instincts and not to be afraid of change.

“Our skills are so transferable… there’s a lot more opportunity out there than you realise,”

Aisling advises. This empowerment narrative is particularly resonant, reminding us that ethical business is not just a professional endeavor but a personal journey.

In essence, this episode of “The Responsible Edge” podcast with Aisling Connaughton offers a profound exploration of the challenges and opportunities in ethical business practices. From tackling greenwashing to engaging stakeholders and embracing continuous improvement, the insights shared provide a roadmap for businesses committed to making a positive impact.

Neil Wilkins has witnessed the transformation of marketing from its early days to the present, where sustainability and ethical considerations are increasingly at the forefront. “I can remember marketing pre-internet, pre-social media, and now we’re into a whole new realm of marketing with sustainability, climate crisis, AI, and the metaverse,” he reflected. This shift has necessitated a reevaluation of marketing strategies to meet evolving consumer expectations and societal demands.

The Ethical Dilemma

One of the core topics discussed was the inherent tension in marketing: the drive to sell versus the commitment to ethical practices. Neil candidly acknowledged this challenge, stating,

“It is an uncomfortable truth. The vast majority of people that we either work for or work with are still working to the old model.”

He emphasised that many businesses are yet to fully embrace the shift towards value-driven, purpose-led marketing, despite the clear benefits it offers.

Aligning Brand Mission with Marketing

Neil highlighted the importance of aligning a brand’s mission with its marketing efforts to build authenticity and trust.

“When your marketing strategies are clearly aligned with your core values, they speak more authentically to your audience, building a stronger emotional connection,”

he explained. This alignment not only enhances credibility but also fosters deeper, more meaningful relationships with customers.

Transparency and Authenticity

Transparency is crucial in fostering trust. Neil argued that brands must be open about their practices, even when they fall short of perfection. “It’s about just this open honesty that nothing ever was perfect. We need to be proud of the fact that we’re on a journey,” he said. He advocated for sharing progress publicly to build credibility and invite customer collaboration.

Storytelling: The Customer as the Hero

Effective storytelling places the customer at the center, making them the hero of the narrative. Neil advised, “The stories they’re telling, the way they position their products, it feels like they really have listened.” He also introduced the “rule of thirds” in storytelling: one-third personal, one-third pointing to valuable content, and one-third promoting the brand.

Practical Steps for Ethical Marketing

Neil provided actionable strategies for adopting ethical marketing practices:

•Documenting Impact: Keep a portfolio of incremental changes to track progress and build confidence.

•Third-Party Verification: Use tangible, verified evidence to support claims and avoid greenwashing. “Tangible, verified evidence is the absolute key to being authentic and properly trustworthy,” he stated.

Building Intimate Customer Relationships

Moving away from transactional marketing to building intimate, collaborative relationships with customers is essential. Neil highlighted that this shift requires marketers to be vulnerable and open to feedback. “We need to move away from marketing being a monologue to being much more collaborative,” he emphasised.

Neil cited examples of brands excelling in mission-driven marketing, including Patagonia and Marks & Spencer. He also mentioned startups like bamboo clothing brands that are purpose-led from inception, serving as models for other businesses.

Advice for Aspiring Marketers

For junior marketers, Neil offered this advice:

“Document and put into a portfolio every little incremental piece of value that you add.”

By focusing on small, impactful changes, marketers can build a track record of making a positive impact and foster confidence in their ethical practices.

Neil Wilkins’ insights provide a roadmap for navigating the complexities of ethical marketing. By aligning marketing strategies with core missions, embracing transparency, and fostering genuine customer relationships, businesses can build trust and drive sustainable growth. The conversation underscores that while the journey towards ethical marketing is challenging, it is both necessary and rewarding.

In the latest episode of “The Responsible Edge,” host Charlie Martin engages in an insightful conversation with Alex Fahey, Head of International Sales at Clear Channel Europe. The discussion delves into the environmental and societal impacts of Out-of-Home (OOH) advertising, drawing from key research studies by KPMG and PWC. This article explores the significant findings of these studies, Clear Channel’s sustainability initiatives, and the broader implications for the advertising industry.

A Sustainable Media Choice?

Out-of-Home advertising has long been a staple in the marketing mix, but its environmental impact has come under scrutiny. The KPMG research, commissioned by Outsmart, the UK trade body for the OOH industry, provides a comprehensive analysis of the power consumption and carbon emissions across six main advertising media channels. Alex explains, “They measured the six different channels… and they looked at two main things: power consumption and carbon emissions that were produced.”

The findings reveal that OOH advertising represents just 3.3% of the advertising power consumption and less than 3.5% of the advertising carbon footprint. Alex highlights a key takeaway:

“Per impression, OOH emits less carbon than all of the media measured in that study.”

This positions OOH as a highly sustainable choice for advertisers, especially when compared to digital and print media, which require significantly more energy and resources.

Ad Net Zero: A Collective Industry Effort

The Ad Net Zero initiative represents a collaborative industry effort to achieve net-zero carbon emissions. Clear Channel is a proud participant, committed to achieving net-zero for scopes 1 and 2 by 2030, and for scope 3 by 2045. Alex emphasises the collective nature of this initiative:

“It’s about how we take the whole industry forward and we all learn from each other.”

Ad Net Zero galvanises the advertising industry, providing a platform for companies to share best practices and standardise measurement systems. Alex appreciates the initiative’s impact, saying, “There’s this collective feeling that we’ve got something to work together towards.”

The Societal Benefits of OOH Advertising

Beyond environmental sustainability, OOH advertising also contributes to societal infrastructure. The PWC study analysed 14 years of data from nine major OOH companies, representing 92% of the industry’s revenue. It highlighted the sector’s investment in public services, infrastructure, and renewable energy. Alex notes, “In 2021, the contribution was £411 million to public infrastructure, with 90% of OOH energy coming from renewable sources.”

Clear Channel’s role extends to maintaining and enhancing public amenities, such as bus shelters equipped with solar panels and air-cleaning technology. Alex adds,

“We provide a service to the public and it is paid for by advertising… it’s defibrillators, it is solar panels on top of shelters to power the courtesy lighting.”

This dual role as both an advertiser and an infrastructure provider underscores the broader societal value of OOH advertising.

The Future of OOH Advertising

Looking ahead, Clear Channel envisions a future where OOH advertising continues to innovate and reduce its environmental impact. The company’s ongoing projects include off-grid shelters powered by solar panels and the use of recycled materials in infrastructure development.

This forward-thinking approach aligns with Clear Channel’s commitment to sustainability and positions them as a leader in the industry. Alex concludes,

“We have lofty ambitions to hit those net-zero targets… we never stop, it’s constantly what’s next, what’s next.”

The conversation between Charlie Martin and Alex Fahey sheds light on the sustainable innovations in the OOH advertising industry. Through rigorous research and a steadfast commitment to sustainability, Clear Channel demonstrates how the industry can reduce its environmental footprint while contributing to societal infrastructure. As the industry continues to evolve, initiatives like Project Jade and Ad Net Zero will play crucial roles in driving collective progress toward a more sustainable future.

In the current business climate, the responsibility of companies to “be good” extends beyond profit-making. This responsibility encompasses ethical business practices, environmental sustainability, community engagement, and fair treatment of employees. This broader notion of corporate responsibility was explored in depth during a recent episode of The Responsible Edge Podcast. Host Charlie Martin engaged with Margaret Ward, founder of Claddagh Creative, to discuss how businesses can achieve growth with integrity.

Margaret Ward’s journey to founding Claddagh Creative is a testament to her commitment to ethical marketing and sustainability. As she described in the podcast, her path was not straightforward. Initially aspiring to be a midwife or nurse, Margaret’s career trajectory changed due to personal circumstances, leading her to discover a passion for marketing.

“My journey technically starts when I was like 16 years old… I always knew I wanted to help people, and when I discovered marketing, I realised it was a way to help people in different ways.”

Margaret’s diverse experiences, from internships at digital agencies to working in fast fashion and sustainable businesses, shaped her understanding of what ethical marketing should be. She launched Claddagh Creative in 2020 with the mission to work with ethical and sustainable brands, focusing on creating a positive global impact through holistic and transparent marketing strategies.

The Core of Ethical Marketing

Margaret’s philosophy at Claddagh Creative revolves around the concept of “person-first” marketing. This approach emphasises treating clients, their audiences, and the community with respect and integrity. One of the critical strategies she implemented to ensure ethical practices was to avoid having direct account managers. Instead, team members who work directly on the accounts also manage client relationships.

“We do technically have account managers, but they’re people who work directly on the account as well,” Margaret explained.

“This way, we ensure that there are no mixed messages and the client’s story is fully understood and conveyed.”

Margaret’s insistence on this approach stems from her observations in the industry. She noted that traditional agencies often have account managers whose sole job is to keep clients happy, leading to potential communication gaps and a lack of in-depth understanding of the client’s needs.

Accountability and Transparency

A significant theme in the conversation was the importance of accountability and transparency in business practices. Margaret emphasised the need for businesses to back up their sustainability claims with concrete actions and data. This principle is embedded in Claddagh Creative’s thorough onboarding process.

“Our onboarding process is quite thorough. Clients have to answer about 60 to 70 questions in different areas, with around 15 being specific to ensuring they are genuinely committed to sustainability,” Margaret said. “If they can’t back up their claims, we guide them to invest time into understanding and improving their practices.”

This rigorous vetting process not only helps maintain the integrity of Claddagh Creative’s work but also encourages clients to critically evaluate and enhance their sustainability efforts.

Person-First Approach to Business

One of the most compelling aspects of Margaret’s approach is her focus on the people behind the business. She believes that ethical marketing is not just about the end consumer but also about treating employees and partners with respect and dignity.

“People will go the extra mile if they feel respected and nurtured,” Margaret stated. “It’s about engaging people, which means capturing what makes us human. Our clients’ teams are a reflection of their values, and by treating them well, we see better work and stronger relationships.”

Margaret’s person-first approach aligns closely with the ideas presented in the Forbes article discussed during the podcast. The article highlighted that companies should prioritise high-impact areas, hold themselves accountable, and put their people first to be better corporate citizens.

High-Impact Areas and Sustainable Practices

Margaret’s work with Claddagh Creative is a practical example of focusing on high-impact areas. She collaborates with clients to create ethical marketing strategies that resonate with their core values and drive significant positive impact.

One of her clients, PROTSAAH, a Swiss-based jewellery brand, exemplifies this approach. “They work with incredible artisans, and their focus is not just on creating beautiful products but also on ensuring fair treatment and support for their artisans,” Margaret shared. “This holistic approach is what makes their business truly sustainable.”

The Future of Ethical Marketing

Looking ahead, Margaret envisions a future where authenticity and personalisation are at the forefront of marketing strategies. She believes that businesses must move away from mass marketing tactics and focus on building genuine relationships with their customers.

“People want to feel like they are more than just a number,”

Margaret said. “Using data to personalise experiences and truly understand your customers’ needs will be key to building long-lasting relationships.”

This perspective aligns with the growing trend of conscious consumerism, where consumers increasingly prioritise ethical and sustainable practices in their purchasing decisions.

The Responsibility to Be Good

The conversation with Margaret Ward on The Responsible Edge Podcast highlights the multifaceted nature of corporate responsibility. It underscores that being “good” in business is not just about ethical marketing but also about treating people with respect, holding oneself accountable, and focusing on impactful areas.

As Margaret aptly put it,

“If you want to get to your goal, don’t hold yourself back. Trust your gut and always strive to be a good person in everything you do.”

In an era where stakeholders demand transparency and ethical practices, businesses must rise to the challenge and embrace their responsibility to be good. By doing so, they can achieve sustainable growth, build trust with their customers, and make a positive impact on the world.